Last Updated: November 28, 2024
Introduction
This Privacy Policy describes how we collect, use, disclose, and protect your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.
Personal Information We Collect
Information You Provide
- Name and contact information
- Account credentials
- Communication preferences
- Any other information you voluntarily provide
Information Automatically Collected
- Device information (IP address, browser type, operating system)
- Usage data and browsing patterns
- Cookies and similar technologies
- Location data (with consent)
Purposes for Collecting Personal Information
We collect and use personal information for the following purposes:
- To provide our products and services
- To create and manage your account
- To process payments
- To communicate with you
- To improve our website and services
- To comply with legal obligations
- To protect against fraud
- For marketing purposes (with explicit consent)
We will identify the purposes for collecting personal information at or before the time of collection.
Consent
We obtain your consent for the collection, use, or disclosure of personal information, except where permitted or required by law. You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice.
Forms of Consent
- Express consent (written or verbal)
- Implied consent (reasonable in the circumstances)
- Opt-out consent (where appropriate)
Limiting Collection and Use
We limit the collection of personal information to what is necessary for the identified purposes. We do not collect, use, or disclose personal information for purposes other than those for which it was collected, except with consent or as required by law.
Data Retention
We retain personal information only as long as necessary to fulfill the identified purposes or as required by law. When personal information is no longer required, it is securely destroyed or anonymized.
Data Security
We implement appropriate security measures to protect personal information against:
- Loss or theft
- Unauthorized access, disclosure, copying, use, or modification
- Regular security assessments and updates
- Employee training on privacy and security
Third-Party Sharing
We may share personal information with:
- Service providers (processing payments, hosting services)
- Law enforcement or government agencies (when required by law)
- Business partners (with explicit consent)
All third parties must provide comparable levels of protection for personal information.
Access and Correction
You have the right to:
- Access your personal information
- Challenge the accuracy and completeness of your information
- Request corrections to your information
- Receive information about our privacy practices
We respond to access requests within 30 days.
Cross-Border Data Transfers
If we transfer personal information outside Canada, we ensure:
- Comparable levels of protection
- Contractual or other means to provide a comparable level of protection
- Transparency about foreign storage or processing
Privacy Officer
Our Privacy Officer is responsible for ensuring compliance with this policy and applicable privacy laws. Contact our Privacy Officer at:
info@connectpie.com
Challenging Compliance
You may challenge our compliance with this policy by contacting our Privacy Officer. We investigate all complaints and take appropriate measures to correct any deficiencies.
Updates to This Policy
We may update this policy periodically. Material changes will be communicated through:
- Notice on our website
- Email notification (where appropriate)
- Updated “Last Updated” date
Provincial Privacy Laws
Where applicable, we comply with provincial privacy laws including:
- Quebec’s Law 25
- British Columbia’s Personal Information Protection Act
- Alberta’s Personal Information Protection Act
Contact Information
For privacy-related inquiries or complaints:
- Email: info@connectpie.com
Additional Information
Cookies and Similar Technologies
We use cookies and similar technologies to:
- Improve website functionality
- Analyze usage patterns
- Provide personalized content
- Remember user preferences
You can control cookies through your browser settings.
Children’s Privacy
We do not knowingly collect personal information from children under 13 years of age. If we learn that we have collected personal information from a child under 13, we will promptly delete that information.
Marketing Communications
We obtain explicit consent for marketing communications and provide:
- Clear opt-out mechanisms
- Information about unsubscribing
- Prompt processing of opt-out requests